IT Support Coordinator

Published 15 of October

Altia is a high-value digital transformation services company that has undertaken, changed, and reformulated international projects for nearly a thousand clients, leaders in their sectors, who have understood that their businesses can be revolutionized through digitalization. Over its 30 years of experience, it has proven to be a robust company with a future, a capacity for innovation, and adaptability.


Are you passionate about leading strategic projects in an international environment and contributing to high-impact European initiatives?

We are looking for an IT Support Coordinator to provide second-line support in an international and multicultural environment.

You will be responsible for:

  • Managing and monitoring tickets, incidents, requests and escalations.
  • Coordinating with development and support teams.
  • Preparing user guides, FAQs, manuals, self-learning videos and training materials.
  • Managing knowledge in collaborative tools such as SharePoint, Teams and wikis.
  • Preparing operational, weekly and monthly reports, as well as service-quality dashboards.


πŸ“ Location: Remote / Far-site with occasional on-site presence in Brussels.

🌍 Environment: European Institutions and international stakeholders.

Minimum requirements

βœ… Must-Have Requirements:

  • EQF Level 7 qualification (Master degree or equivalent), or (5 years of higher education)
  • At least 5 years of professional IT experience.
  • At least 6 years of experience in information systems support.
  • At least 3 years of experience with Qlik Sense.
  • At least 6 years of experience using wikis, collaborative sites and social networks.
  • At least 3 years of basic knowledge of Antitrust and Cartels regulations.
  • At least 4 years of experience preparing training materials.
  • At least 4 years of basic knowledge of EC Merger regulations.
  • Mandatory ITIL 4 Foundation certification or equivalent.
  • English: at minimum B2 level.
  • The candidate must also be eligible to obtain a national security clearance equivalent to EUCI SECRET UE/EU SECRET.


Required knowledge and skills

  • IT support processes at L1/L2 level, ticket triage and escalation.
  • ITIL v4 practices: incident, request, problem and change management.
  • ITSM tools, such as ServiceNow or Jira Service Management.
  • Collaboration platforms: Confluence, SharePoint, Teams and wikis.
  • Preparation of user documentation and training.
  • Operational and service-quality reporting.
  • Remote support tools, such as TeamViewer or RDP.
  • User-focused cybersecurity knowledge: phishing, MFA and password policies.
  • Stakeholder communication, priority management, autonomy and teamwork.


πŸ“© If you meet the requirements and are looking for your next challenge in a European project environment, we would love to hear from you.


The present job offer is drafted taking into account impartiality and non-discrimination on the grounds of gender, race, ideology, or any other reason. Especially, it takes into account the respect for the current regulations regarding gender equality between women and men (Royal Decree-Law 6/2019).