Service Manager- Freelance

🌟 Service Manager for European Agency

👀 Are you looking for a new professional challenge?

We have an opportunity that might interest you!

About us

At Altia, we are more than 4,000 professionals in over 25 locations across 9 countries. We design and develop innovative digital solutions for more than 1,000 organizations, driving change across Europe.

🌍 Our purpose: to grow by helping others grow – in a sustainable, long-term way.

💡 Our values – commitment, closeness, innovation, and collaboration – are at the core of everything we do.

👉 Learn more about us: www.altia.es

What are we looking for?

We are currently looking for a Service Manager in Prague.

You will join a consolidated, experienced, and collaborative team working on key European Agency projects.

Work mode: Hybrid (3 days office / 2 remote)

Contract type: Freelance

Location: Prague, Czech Republic

Your responsibilities will include:

• Support the ICT Service Manager in managing communication with internal stakeholders and ICT teams regarding the service catalogue
• Contribute to ICT service definition, deployment, operations, and evolution
• Monitor and improve internal service delivery performance
• Maintain and improve the ICT service catalogue
• Develop and manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs)
• Ensure governance and compliance of ICT service requests and L2/L3 ticket execution
• Monitor service KPIs and propose improvements

What do we expect from you?

• English level: B2+ is a must
• Strong knowledge of ITIL or equivalent IT service management frameworks (certification preferred)
• Minimum of 3 years' experience in a similar role within an organization of comparable scope
• Personal Security Clearance or willingness to obtain one

What do we offer?

Join a team delivering high-impact projects for European agencies

Enjoy flexibility: hybrid model (3 days on-site, 2 remote)

Long-term collaboration in an international environment

Ongoing support and career guidance from our Altia team

🎯 Do you want to be part of a collaborative and dynamic environment where you can grow professionally?

We’d love to hear from you!

Apply now or contact us directly, and we’ll tell you more.

English level: B2+ is a must

Strong knowledge of ITIL or equivalent IT service management frameworks (certification preferred)

Minimum of 3 years' experience in a similar role within an organization of comparable scope

EU nationality

Personal Security Clearance or willingness to obtain one