ServiceNow Administrator

Published 28 of August

Do you want to start a new professional challenge? Check out our new opportunity!

We are looking to incorporate a ServiceNow Administrator to our team.

🤗 About us

We are an IT Consultant Group that provides services and creates digital solutions to improve the lives of citizens across Europe. Check out our website: www.altia.es/en

🚀 Our project and team

This is your opportunity to start working on international projects with a highly qualified team and applying the latest technologies.

You will join our European team, specifically the one involved in several projects for a significant European Agency.

This position requires on-site work in Cologne 📍 Germany

Minimum requirements

🧠 Required Experience

  • High level of English.
  • At least 4 years of hands-on experience in administering and configuring ServiceNow instances.
  • Implement “Engagement Messenger”.
  • Migration from SNOW ITSM to CSM.
  • Properly manage licenses and subscriptions through SNOW.
  • Properly manage maintenance and support for infrastructure components through SNOW.
  • Properly manage service support for outsourced services in SNOW.
  • Management and updating of the Service Catalog.
  • ITIL certification (at least ITILv4 Foundation) is preferred.

📚 Technical Skills

  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Implementation Specialist (CIS).
  • Knowledge of the ServiceNow platform and its components.
  • Proficiency in Glide API, JavaScript, HTML, CSS and AngularJS.
  • Understanding of relational databases and their use in ServiceNow.
  • Understanding of REST and SOAP APIs and MID servers.
  • Familiarity with various ServiceNow modules.

✅ Main Responsibilities

  • Manage user accounts, groups and roles, whilst maintaining access controls and user authentication mechanisms.
  • Monitor the instance’s performance and optimise its efficiency by implementing best practices.
  • Manage applications, modules and artefacts.
  • Install, configure and manage applications and plugins from the ServiceNow Store.
  • Ensure appropriate data security and permissions.
  • Configure email notifications and alerts, and manage templates.
  • Design and manage workflows and implement automation using Flow Designer.
  • Manage update sets for development, test and production environments.
  • Carry out the discovery and reconciliation of CIs (Configuration Items).
  • Establish, configure and manage integrations with external systems.
  • Write and maintain scripts (JavaScript) for business logic and automation.


This job offer has been drafted with impartiality and non-discrimination on the basis of gender, race, ideology or any other grounds in mind. In particular, it complies with current regulations on gender equality between women and men (Royal Decree-Law 6/2019)